1. Who we are
Oakhampton Operations Twin is operated by Oakhampton Capital Pty Ltd, ABN 58 684 868 915, Level 38, 71 Eagle Street, Brisbane QLD 4000 (Oakhampton, we, us). Contact: ops@oakhampton.ai.
2. Website and demonstration use
You may use the public website and synthetic demonstration for lawful evaluation and internal business purposes. You must not attempt to bypass access controls, interfere with the service, introduce malicious code, reverse engineer protected components, scrape at a rate that disrupts the service, or use the platform to infringe another person’s rights.
Do not upload confidential information, personal information, regulated data, credentials or sensitive operational files into a public or demonstration lane. Customer uploads are accepted only through an authorised project or organisation intake path.
3. Paid services and scope
A paid engagement begins when you complete a published fixed-scope checkout or when the parties accept a written proposal, order form or statement of work. A published Your-Site Preview or Decision Snapshot is governed by the scope shown at checkout and on the pricing page. A bespoke project document should identify the decision being tested, model boundary, inputs, deliverables, exclusions, timetable, acceptance criteria, fees and any ongoing support. If it conflicts with these terms, the signed project document prevails for that project.
You must provide information that is accurate to the best of your knowledge, identify known limitations and obtain the rights needed for us to use supplied files and data. Delays or changes caused by missing, inaccurate or late information may require a revised scope.
4. Model status and permitted reliance
Demo outputs are synthetic and are not customer advice. A Your-Site Preview is automated directional screening. A Decision Snapshot adds human review but remains bounded decision support. These products identify worthwhile next checks rather than certify a design. A calibrated twin uses the agreed evidence and validation tests described in the project scope. A realistic visual does not, by itself, establish dimensional, engineering or operational accuracy.
Unless a signed scope expressly states otherwise, outputs are decision support only and are not engineering certification, safety assurance, statutory approval, financial product advice, legal advice, tax advice or a substitute for appropriately qualified professional review. You remain responsible for operating, safety, investment and compliance decisions.
5. Customer data, confidentiality and intellectual property
You retain ownership of customer files and data. You grant us a limited licence to host, copy, transform and use them only to provide, secure, support and improve the agreed service. Each party must protect the other party’s confidential information and may disclose it only to personnel and service providers who need it for the project and are subject to appropriate obligations, or where disclosure is required by law.
Oakhampton retains its pre-existing software, simulation workers, templates, methods, visual components and general know-how. Unless the project scope says otherwise, you receive a non-exclusive licence to use the paid deliverables internally for the stated purpose. Bespoke ownership or source-code transfer must be agreed in writing.
6. Fees, GST, changes and cancellation
Prices are in Australian dollars and exclude GST unless expressly stated. Published Preview and Snapshot products are paid at Stripe checkout. The GST-inclusive total is displayed before payment. Other payment timing is set out in the project scope. Third-party licences, site capture, travel, specialist certification, major data remediation and material scope changes are excluded unless included in writing.
If you request a material change, we will describe its effect on fees and timing before proceeding. For a fixed-scope online purchase, contact us promptly if work has not started and you wish to cancel. Once processing or human review has commenced, refunds are assessed by reference to work performed, the published scope and applicable law. Published fee credits apply only to the stated next stage, are not cash redeemable and expire after 60 days unless agreed otherwise. Cancellation and refunds for bespoke work are handled under the signed scope and applicable law. Nothing in these terms limits remedies available under the Australian Consumer Law.
7. Availability and security
We use reasonable care to operate and secure the platform, but no internet service is uninterrupted or error-free. Planned maintenance, upstream failures, security events or force majeure may affect availability. Production service levels apply only where stated in a signed scope.
8. Liability
To the extent permitted by law, neither party is liable for indirect or consequential loss, loss of profit, loss of opportunity or loss arising from use of a demo or use outside the agreed model purpose. Where liability can lawfully be limited, Oakhampton’s aggregate liability arising from a paid project is limited to the fees paid for the affected project in the preceding 12 months. This limitation does not apply where the law prohibits it, or to fraud, wilful misconduct, breach of confidentiality or infringement of the other party’s intellectual property rights.
9. Suspension and termination
We may suspend access where reasonably necessary to protect security, prevent unlawful use or address a material breach. Either party may terminate a paid engagement as provided in its signed scope. On termination, accrued payment obligations and provisions intended to survive continue.
10. Governing law and changes
These terms are governed by the laws of Queensland, Australia. Courts of Queensland have non-exclusive jurisdiction. We may update website terms to reflect changes in the service or law; the effective date will be shown above. Material changes do not retrospectively alter a signed project scope.